PRIVACY POLICY

What this Policy covers

The data controller is Astroware Ltd, the parent company of natyam (referred to in this policy as “we” or “us”).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why this privacy and cookies policy (“Policy”) has been developed, which:

  • sets out the types of personal data that we collect

  • explains how and why we collect and use your personal data

  • explains when and why we will share personal data within and with other organisations; and

  • explains the rights and choices you have when it comes to your personal data

This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:

  • shopping with us online on the website where this Policy is posted; or

  • being a member of a loyalty scheme where available

This Policy also applies if you contact us or we contact you about our Services.

 

 

Personal data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

When you register for our Services, you may provide us with:

  • Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title

  • Information relating to your membership of a loyalty scheme where available

  • Your account login details, such as your username and the password that you have chosen

When you shop with us online or browse our Website, we may collect:

  • Information about your online purchases (for example, what you have bought, where and when you bought it and how you paid for it)

  • Information about your online browsing behaviour on our Website and information about when you click on one of our adverts (including those shown on other organisations’ website)

  • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

When you shop with us using a loyalty scheme, vouchers or coupons, we may collect:

  • Transaction information, including online purchases when you use a loyalty scheme and how you use coupons and vouchers within natyam.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

  • Personal data you provide about yourself anytime you contact us about our Services (for example, your name, email address and contact details), including by phone, email or post or when you speak with us through social media

  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

  • Your feedback and contributions to customer surveys, feedback sources and questionnaires

Other sources of personal data

We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:

  • manage your Loyalty account (including the allocation of Loyalty points) where available;

  • review and improve the accuracy of the data we hold; and

  • improve and measure the effectiveness of our marketing communications, including online advertising.

 

How and why we use personal data

This section explains in detail how and why we use personal data.

Make our Services available to you

  • Manage the accounts you hold with us, including any Loyalty account where available 

  • Process your orders and refunds

Why do we process your personal data in this way?
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

Manage and improve our day-to-day operations

Manage and improve our Website

Why do we process your personal data in this way?
We use cookies and similar technologies on our Website to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Website. You can disable other cookies but this may affect your customer experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section.

Help to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you

Why do we process your personal data in this way?
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, and services. This allows us to serve you better as a customer. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Detect and prevent fraud or other crime

Why do we process your personal data in this way?
It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Contact and interact with you

Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us

Why do we process your personal data in this way?
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications

Manage promotions and competitions you take part in, including those we run with our external agencies

Why do we process your personal data in this way?
We need to process your personal data so that we can manage the promotions and competitions you choose to enter.

 

Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by Astroware Ltd and by other organisations on our behalf

Why do we process your personal data in this way?
We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services or any Loyalty or rewards scheme.

To help us to better understand you as a customer and to be able to provide you with services and marketing communications, including online advertising, that are relevant to your interests we also combine personal data we collect when you make purchases in-store using Loyalty with personal data collected from our Website and other sources.

 

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).

  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

  • We will reveal only the last four digits of your credit card number when confirming an order.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.

 

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online at any time.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

Your Rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

  • request access to your personal data

  • request correction of your personal data

  • request erasure of your personal data

  • request restriction of processing of your personal data

  • request the transfer of your personal data

  • object to processing of your personal data

  • request human intervention for automated decision making

Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at care@natyam.co.uk.

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at care@natyam.co.uk.

 

Request erasure of your personal data

This enables you to request that natyam delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

You have a right to ask natyam to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at care@natyam.co.uk. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

How to contact us

We welcome feedback and are happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Nav Sangameswaran, who can be contacted at care@natyam.co.uk.

natyam fashion

Three Valleys Way,

Bushey - WD23 2FF,

United Kingdom

care@natyam.co.uk

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